WARRANTY CLAIM (Medical Device)

WARRANTY CLAIM (Birth Pool)

GENERAL RETURN (no product defect)

HELP CENTER

We understand that healing from a cesarean birth requires a little extra care and preparation. To help guide you, we&#x2019;ve put together a C-Section Recovery Shopping Guide with helpful suggestions and product recommendations.&#x1F4C4; View the Guide Here: <a data-start="403" data-end="546" rel="noopener" target="_new" href="https://cdn.shopify.com/s/files/1/0001/8287/files/C-SECTION-RECOVERY-SHOPPING-GUIDE.pdf?v=1626298651">C-Section Recovery Shopping Guide (PDF)</a>It includes:<ul><li data-start="563" data-end="603">Gentle wound care and support supplies</li><li data-start="606" data-end="632">Postpartum comfort items</li><li data-start="635" data-end="670">Tips for easing mobility and rest</li><li data-start="673" data-end="712">Suggestions from midwives and customers</li></ul>If you have any specific product questions, feel free to reach out to our team &#x2014; we&#x2019;re happy to help with availability, shipping, or order support. Please note that while we can help with product questions, we are unable to offer medical advice. For personal recovery guidance, we recommend consulting your healthcare provider.

We understand that healing from a cesarean birth requires a little extra care and preparation. To help guide you, we’ve put together a C-Section Recovery Shopping Guide with helpful suggestions and product recommendations. 📄 View the Guide Here:C-Se

C-Section Recovery Needs: What Should I Have on Hand?

Shopping Guides

Non-contact 24x7 Order Pickup

Non-Contact 24x7 Order Pickup

Online Ordering Instructions

Who Can Order from Us?

Minimum Order Value

Shipping outside Canada - International

If your order is flagged as fraudulent

Trouble at Checkout? Here Are Common Fixes

How to Check Product Availability

Online Ordering

How Much Is Shipping?

Shipping Methods & Transit Times

How fast will my order ship?

Time Sensitive Orders

How long will it take for my order to arrive?

Address Changes & Errors

Parcel not arrived as expected?

Shipping during cold winter months

Tracking your order

Shipping Information

Return Policy

Return Instructions ~ for ONLINE orders

Exchanges

Received a Faulty or Defective Item?

Birth Pool Warranty

Medical Equipment  Warranty

Returns & Refunds

Payment Options

Terms Accounts

First Nations People’s Sales Tax Exemption

Payments & Tax Exemptions

Warehouse Location

Customer Support

Medical Advice Disclaimer

Why Don’t You Offer Phone Support?

Customer Service / Warehouse Location

Volume Discount / Wholesale Discount

Reseller Account Application

New Registrant Midwives & Student Midwives

Promo Codes, Free Shipping, or First-Time Customer Discounts?

Do You Offer Special Pricing for Charities or Non-Profits?

Volume Discounts & Deals

Pool Wet After Liner Use

Saline Arrived Damp or Leaking

How to Clean Feeding Tubes (Lactation Aid Use)

My Saline Arrived Frozen — What Should I Do?

Are Colostrum Collecting Kits Sterile?

How Do I Use the Home Insemination Kit?

What Are the Differences Between ALMEDIC® Instrument Quality Grades?

TENS Machine Not Working

TENS Machine & Insurance Quotes

TENS Machine Rental Instructions for use & Return Details

Do You Sell Elle TENS Machines?

TENS Machines

Troubleshooting & Product Use Guides

When to purchase your birth pool

Can you use a personal use pool more than once?

Choosing the Right Pool for Your Birth Pool Rental Business

Helpful Waterbirth Tutorials & Shopping Guides

Do You Rent Birth Pools?

When Should I Inflate My Birth Pool? (Returns & Defect Considerations)

Tap Adapter Doesn't Fit – Troubleshooting Guide

Will La Bassine Birth Pools Be Back in Stock?

Which Birth Pools Do Generic Liners Fit?

Waterbirth FAQs

Prepare for Birth: Helpful Guides & Shopping Lists

C-Section Recovery Needs: What Should I Have on Hand?Updated 21 hours ago