Customer SupportUpdated 19 hours ago
Please know that our warehouse location is not a brick and mortar storefront. We fulfill orders online only. You can select to have your order shipped to you, or picked up from our non-contact parcel lockers located at our Calgary warehouse location.
📬 Contact Us
Have a question? We’re happy to help!
📧 Email Us: [email protected]
📱 Text Us: 587-800-3595 (Canada only — U.S. customers, please email or use chat)
💬 Chat With Us: Available via our website
🕘 Online Customer Support Hours:
Monday to Friday, 9:00 AM – 3:00 PM (MDT)
📞 Phone Support Notice
Due to the ongoing challenges of e-commerce scams, fraud attempts, and text spam, we have transitioned to email and text-based communication only.
This change helps us:
- Maintain a secure and traceable record of all conversations
- Allow our team to collaborate more efficiently and provide better service
As part of this transition, several former phone lines are no longer in use for business purposes.
📩 Not Receiving Our Emails?
If you're not receiving order confirmations or shipping updates, don’t worry—there are a few common reasons this may happen, and we’re here to help you sort it out.
🔍 Step 1: Confirm Your Order Details
Please provide the following so we can investigate:
- ✅ Your order number (if known)
- ✅ The name on the order
- ✅ The email address you intended to use at checkout
📝 Common Issue:
Sometimes customers accidentally mistype their email address during checkout (e.g., gmial.com instead of gmail.com). This will prevent our system from sending emails to you. We can manually update this on our end once we confirm your details.
📬 Step 2: Check Your Spam or Junk Folder
Emails may also be incorrectly filtered. Please check your:
- Junk or Spam folder
- Promotions tab (for Gmail users)
Look for emails from:
orders @ birthsuppliescanada.ca(order-related updates)info @ birthsuppliescanada.ca(general inquiries)
📌 Tip: Add these addresses to your safe sender list to avoid future issues.