Parcel not arrived as expected?

Please note that often couriers update their system to say a parcel has been delivered when actually it’s just on the truck and out for delivery. When they update theirs, it automatically updates our website too.

Please hold tight another day and if your parcel has not been delivered, contact the courier directly by using your tracking code link. This is the fastest way to locate and arrange for redelivery or pickup of your parcel. Any issues with your shipment (see courier errors above) MUST be reported to us promptly so can can start the ticket process with the courier within their guidelines.Another option is that a notice was put at your door but your items is at the closest pickup location. You can use your tracking number to contact the courier to see if it is there and ready for pickup

HELPFUL NUMBERS

CANADA POST - CUSTOMER SERVICE
1-866-607-6301
Outside of Canada:416-979-3033

UPS - CUSTOMER SERVICE
1-800-742-5877 (1-800-PICK-UPS®)
For international shipping, call 1-800-782-7892

DHL - CUSTOMER SERVICE
International Air: 1 (800) 234-2778
Calgary: +403 5161900
Montreal: +514 3443447
Ottawa: +514 7344580
Toronto: +289 5626500
Vancouver: +604 2078100

CANPAR - CUSTOMER SERVICE
1-800-387-9335

PUROLATOR - CUSTOMER SERVICE
Customer Service Hotline
1 888 SHIP-123(1-888-744-7123)

FEDEX - CUSTOMER SERVICE
1.800.GoFedEx
1.800.463.3339
TTY: 1.800.238.4461

Parcel not arrived as expected?Updated 2 years ago

HELPFUL NUMBERS