Received a Faulty or Defective Item?Updated 21 hours ago

While we do our best to provide exceptional service, some factors like shipping and handling are outside our control, and unfortunately, issues like this can happen.

If your item arrived damaged or faulty and you need a replacement of the same item, please Contact Us right away at [email protected].  

IMPORTANT:  Keep packaging, packing slips and items together.  Take photos of damaged packaging and/or items.  

If the item is a Birth Pool or Liner, please use our Birth Pool Warranty Claim form

If the item is Medical Equipment or Device, please use our Medical Device Warranty Claim form