Return Instructions ~ for ONLINE ordersUpdated a month ago
🔁 How to Return an Item
If you need to return an item, please follow the instructions below:
📄 Start Your Return
- View our full Return Policy or Exchange Policy
- Submit your return request: Create a Return Request HERE
📦 Ship Your Return To
Birth Supplies Canada Inc.
#110, 6330 – 12 Street SE
Calgary, AB T2H 2X2
Canada
🔖 Important: Be sure to include at least one of the following inside the return package:
- Your RMA (Return Merchandise Authorization)
- A copy of your invoice
- Or your name and shipping address
This ensures we can correctly identify your order and process your refund.
✅ What Happens Next
- Once we receive and inspect your return, we will issue a refund for the eligible items
- Please allow 3–5 business days for your return to be processed
- A refund confirmation email will be sent once complete. Please allow for approximately 2-10 days for it to appear on your statement depending on banks. Most often we find it takes about 2-3 business days.
⚠️ Discounted Shipping Returns
If your order qualified for discounted or free shipping, but you later return the item(s), our original shipping cost will be deducted from your refund.
Example:
If your order total was $250 and you received discounted shipping, your refund may be:$250 – $14.57 (our actual shipping cost) = $235.43 refund
💡 To estimate this amount, check the first full shipping rate listed at checkout, just below the discounted option.
Questions? Email us at [email protected] — we're happy to help.