WARRANTY CLAIM (Medical Device)

WARRANTY CLAIM (Birth Pool)

GENERAL RETURN (no product defect)

HELP CENTER

Please know that our warehouse location is not a brick and mortar storefront. &#xA0;We fulfill orders online only. &#xA0;You can select to have your order shipped to you, or picked up from our non-contact parcel lockers located at our Calgary warehouse location.<blockquote data-start="452" data-end="528"> </blockquote><hr data-start="530" data-end="533"><h2 data-start="535" data-end="582" id> </h2><h3 data-start="535" data-end="582" id="-warehouse-location-not-open-to-walk-ins">&#x1F4E6; Warehouse Location (Not Open to Walk-ins)</h3>Birth Supplies Canada Inc. #110, 6330 &#x2013; 12 Street SE Calgary, Alberta T2H 2X2 &#x1F4CD; <a data-start="675" data-end="703" href="https://www.google.ca/maps/place/Birth+Supplies+Canada/@50.9966618,-114.0380443,17z/data=!3m1!4b1!4m5!3m4!1s0x5371715d2f4a749d:0xfa16f4ef78c9d6e4!8m2!3d50.9966618!4d-114.0358556">View on Google Maps</a><blockquote data-start="705" data-end="813">&#x26A0;&#xFE0F; Please note: Our warehouse is not open for in-person shopping. &#xA0;To order for pickup,&#xA0;please order online, wait for us to email you, then pickup from our non-contact parcel lockers.</blockquote> <hr> <h3 data-start="820" data-end="855" id="-online-only-fulfillment-model">&#x1F6D2; Online-Only Fulfillment Model</h3>We have fully transitioned to an online-only model:<ul><li data-start="977" data-end="1021">Our retail store is permanently closed</li><li data-start="1024" data-end="1066">Orders are processed strictly online</li><li data-start="1069" data-end="1149">We no longer have retail staff on site for walk-in or same-day order fulfillment</li></ul>Our warehouse team is focused on preparing and shipping orders as quickly as possible, usually within 24 hours. Thank you for understanding and supporting our streamlined operations.<p style="margin: 0px 0px 8px; padding: 0px; box-sizing: border-box; color: rgb(85, 89, 98); font-family: sofia-pro, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="margin: 0px 0px 8px; padding: 0px; box-sizing: border-box; color: rgb(85, 89, 98); font-family: sofia-pro, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="margin: 0px 0px 8px; padding: 0px; box-sizing: border-box; color: rgb(85, 89, 98); font-family: sofia-pro, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="margin: 0px 0px 8px; padding: 0px; box-sizing: border-box; color: rgb(85, 89, 98); font-family: sofia-pro, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

Please know that our warehouse location is not a brick and mortar storefront.  We fulfill orders online only.  You can select to have your order shipped to you, or picked up from our non-contact parcel lockers located at our Calgary warehouse locatio

Warehouse Location

Customer Service / Warehouse Location

Non-contact 24x7 Order Pickup

Non-Contact 24x7 Order Pickup

Online Ordering Instructions

Who Can Order from Us?

Minimum Order Value

Shipping outside Canada - International

If your order is flagged as fraudulent

Trouble at Checkout? Here Are Common Fixes

How to Check Product Availability

Online Ordering

How Much Is Shipping?

Shipping Methods & Transit Times

How fast will my order ship?

Time Sensitive Orders

How long will it take for my order to arrive?

Address Changes & Errors

Parcel not arrived as expected?

Shipping during cold winter months

Tracking your order

Shipping Information

Return Policy

Return Instructions ~ for ONLINE orders

Exchanges

Received a Faulty or Defective Item?

Birth Pool Warranty

Medical Equipment  Warranty

Returns & Refunds

Payment Options

Terms Accounts

First Nations People’s Sales Tax Exemption

Payments & Tax Exemptions

Customer Support

Medical Advice Disclaimer

Why Don’t You Offer Phone Support?

Volume Discount / Wholesale Discount

Reseller Account Application

New Registrant Midwives & Student Midwives

Promo Codes, Free Shipping, or First-Time Customer Discounts?

Do You Offer Special Pricing for Charities or Non-Profits?

Volume Discounts & Deals

Pool Wet After Liner Use

Saline Arrived Damp or Leaking

How to Clean Feeding Tubes (Lactation Aid Use)

My Saline Arrived Frozen — What Should I Do?

Are Colostrum Collecting Kits Sterile?

How Do I Use the Home Insemination Kit?

What Are the Differences Between ALMEDIC® Instrument Quality Grades?

TENS Machine Not Working

TENS Machine & Insurance Quotes

TENS Machine Rental Instructions for use & Return Details

Do You Sell Elle TENS Machines?

TENS Machines

Troubleshooting & Product Use Guides

When to purchase your birth pool

Can you use a personal use pool more than once?

Choosing the Right Pool for Your Birth Pool Rental Business

Helpful Waterbirth Tutorials & Shopping Guides

Do You Rent Birth Pools?

When Should I Inflate My Birth Pool? (Returns & Defect Considerations)

Tap Adapter Doesn't Fit – Troubleshooting Guide

Will La Bassine Birth Pools Be Back in Stock?

Which Birth Pools Do Generic Liners Fit?

Waterbirth FAQs

Prepare for Birth: Helpful Guides & Shopping Lists

C-Section Recovery Needs: What Should I Have on Hand?

Shopping Guides

📦 Warehouse Location (Not Open to Walk-ins)

🛒 Online-Only Fulfillment Model

Warehouse LocationUpdated 4 days ago

📦 Warehouse Location (Not Open to Walk-ins)

🛒 Online-Only Fulfillment Model