Why Don’t You Offer Phone Support?Updated a day ago
We understand that some customers prefer to speak with someone directly. However, due to the growing challenges of e-commerce scams, fraud attempts, and spam, we’ve made a permanent shift to email, text, and chat-based communication only.
This change allows us to:
- ✅ Maintain a secure and traceable record of all conversations
- ✅ Enable multiple team members to collaborate on your request
- ✅ Avoid miscommunication by keeping everything centralized in our customer service portal
- ✅ Ensure faster and more accurate service, especially when tied to order history, tracking, and prior conversations
🔁 Why This System Works Best
If you’re asking for someone to call you, please know that we do not offer phone support. Our team is entirely dependent on our integrated customer service portal, which tracks:
- All emails, texts, and chat messages
- Customer details and order history
- Order status and tracking info
- Conversation records
This centralized system is essential to providing consistent, reliable service—especially when more than one team member is involved in your care.
💬 How to Contact Us
You can reach us through any of these methods:
- 📩 Email: [email protected]
- 📱 Text: 587-800-3595 (Canada only)
- 💬 Live Chat: Available on our website during business hours 9am-3pm M-F
⏳ Already Contacted Us?
If you’ve already emailed, texted, or chatted with us, your message is in queue or has been added to our follow-up list. Our team is working to respond as quickly as possible.
We truly appreciate your understanding and patience, and we’re here to support you through the most efficient and secure channels.