As of January 2022, we have transitioned fully to online shopping.Our retail storefront is permanently closed, and we no longer have in-person retail staff. All orders must be placed through our website. Our current average fulfillment time is just 1

<h3 data-start="222" data-end="274" id="isPasted">&#x1F6D2; Online Shopping Only &#x2013; No In-Person Retail</h3>As of January 2022, we have&#xA0;transitioned fully to online shopping. Our retail storefront is permanently closed, and we no longer have in-person retail staff. All orders must be placed through our website.<hr data-start="496" data-end="499"><h3 data-start="501" data-end="534" id> </h3><h3 data-start="501" data-end="534" id="-fast-order-fulfillment">&#x1F69A; Fast Order Fulfillment</h3>Our current average fulfillment time is just 16&#x2013;18 hours, which means:<ul data-start="612" data-end="729"><li data-start="612" data-end="671" style="font-size: 14px;">Most Calgary-area orders arrive next business day</li><li data-start="672" data-end="729" style="font-size: 14px;">Orders to surrounding towns are also delivered promptly</li></ul><blockquote data-start="962" data-end="1041"> </blockquote><hr data-start="1043" data-end="1046"><h3 data-start="1048" data-end="1082" id="-1"> </h3><h3 data-start="1048" data-end="1082" id="-pickup-at-our-warehouse">&#x1F4E6; Pickup at Our Warehouse</h3><ul data-start="1084" data-end="1308"><li data-start="1084" data-end="1157" style="font-size: 14px;">Order before 12 PM for same-day pickup (pending availability)</li><li data-start="1158" data-end="1203" style="font-size: 14px;">At checkout, select the Pickup option</li><li data-start="1204" data-end="1308" style="font-size: 14px;">Wait for your confirmation email with pickup instructions and locker code. &#xA0;Once you received notification that your order is ready for pickup, you will be able to come anytime 24x7.</li><li><div data-block="true" data-editor="8t005" data-offset-key="aapj2-0-0" id="isPasted"><div data-offset-key="aapj2-0-0">We will send you:</div></div><ul><li data-block="true" data-editor="8t005" data-offset-key="73h40-0-0"><div data-offset-key="73h40-0-0"> A unique door code (valid for 72 hours)</div></li><li data-block="true" data-editor="8t005" data-offset-key="e40he-0-0"><div data-offset-key="e40he-0-0"> A QR code to open your locker &#x1F449;&#xA0;<a data-start="1289" data-end="1308" href="https://www.midwiferysupplies.ca/pages/pick-up">Learn More</a> </div></li></ul></li></ul><hr data-start="1310" data-end="1313"><h3 data-start="1315" data-end="1376" id="-2"> </h3><h3 data-start="1315" data-end="1376" id="-warehouse-location-not-open-to-walk-in-customers">&#x1F4CD; Warehouse Location (Not Open to Walk-In Customers)</h3><blockquote data-start="1378" data-end="1507">Address: #110, 6330 - 12 Street SE Calgary, Alberta T2H 2X2 &#x1F558; Business Hours: Monday&#x2013;Friday, 9 AM &#x2013; 3 PM (MDT)</blockquote><hr data-start="1509" data-end="1512"><h3 data-start="1514" data-end="1535" id="-3"> </h3><h3 data-start="1514" data-end="1535" id="-contact-us">&#x1F4EC; Contact Us</h3><ul data-start="1537" data-end="1766"><li data-start="1537" data-end="1620" style="font-size: 14px;">&#x1F4E7; Email: <a data-start="1553" data-end="1618" rel="noopener">info@birthsuppliescanada.ca</a></li><li data-start="1621" data-end="1663" style="font-size: 14px;">&#x1F4AC; Chat: Available via our website</li><li data-start="1664" data-end="1766" style="font-size: 14px;">&#x1F4F1;&#xA0;Text (Canada Only): 587-800-3595 (U.S. customers, please email or use the chat feature)</li></ul><div data-block="true" data-editor="6u2ur" data-offset-key="9q288-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

Non-contact 24x7 Order Pickup

WARRANTY CLAIM (Medical Device)

WARRANTY CLAIM (Birth Pool)

GENERAL RETURN (no product defect)

HELP CENTER

Order online  - Wait for notification that your order is ready - Pickup from our non-contact parcel lockers anytime 24x7

Non-Contact 24x7 Order Pickup

Online Ordering Instructions

Who Can Order from Us?

Minimum Order Value

Shipping outside Canada - International

If your order is flagged as fraudulent

Trouble at Checkout? Here Are Common Fixes

How to Check Product Availability

Online Ordering

How Much Is Shipping?

Shipping Methods & Transit Times

How fast will my order ship?

Time Sensitive Orders

How long will it take for my order to arrive?

Address Changes & Errors

Parcel not arrived as expected?

Shipping during cold winter months

Shipping Information

Return Policy

Return Instructions ~ for ONLINE orders

Exchanges

Received a Faulty or Defective Item?

Birth Pool Warranty

Medical Equipment  Warranty

Returns & Refunds

Payment Options

Terms Accounts

First Nations People’s Sales Tax Exemption

Payments & Tax Exemptions

Warehouse Location

Customer Support

Medical Advice Disclaimer

Why Don’t You Offer Phone Support?

Customer Service / Warehouse Location

Volume Discount / Wholesale Discount

Reseller Account Application

New Registrant Midwives & Student Midwives

Promo Codes, Free Shipping, or First-Time Customer Discounts?

Do You Offer Special Pricing for Charities or Non-Profits?

Volume Discounts & Deals

Pool Wet After Liner Use

Saline Arrived Damp or Leaking

How to Clean Feeding Tubes (Lactation Aid Use)

My Saline Arrived Frozen — What Should I Do?

Are Colostrum Collecting Kits Sterile?

How Do I Use the Home Insemination Kit?

What Are the Differences Between ALMEDIC® Instrument Quality Grades?

TENS Machine Not Working

TENS Machine & Insurance Quotes

TENS Machine Rental Instructions for use & Return Details

Do You Sell Elle TENS Machines?

TENS Machines

Troubleshooting & Product Use Guides

When to purchase your birth pool

Can you use a personal use pool more than once?

Choosing the Right Pool for Your Birth Pool Rental Business

Helpful Waterbirth Tutorials & Shopping Guides

Do You Rent Birth Pools?

When Should I Inflate My Birth Pool? (Returns & Defect Considerations)

Tap Adapter Doesn't Fit – Troubleshooting Guide

Will La Bassine Birth Pools Be Back in Stock?

Which Birth Pools Do Generic Liners Fit?

Waterbirth FAQs

Prepare for Birth: Helpful Guides & Shopping Lists

C-Section Recovery Needs: What Should I Have on Hand?

Shopping Guides