Shipping outside Canada - InternationalUpdated 2 years ago

SHIPPING OUTSIDE CANADA

Your parcel may become held at customs, you will be notified by the courier and you will need to pay these duty charges before the parcel is delivered.  Please know that we do not guarantee any shipping times outside of Canada and have no control over how long customs might hold your items.  We do not offer refunds for shipping fees, unless the courier refunds us for an error on their part.

SHIPPING MEDICAL SUPPLIES OUTSIDE CANADA

While all of our items have valid medical device licensing for Canada, they may not have a valid license for other countries.   We recommending purchasing from your country to avoid any issues with customs holding, delaying or refusing your package.  We offer tracking with each order, but have no control over whether a package clears customs or not.  If your order is returned to us by customs, we are happy to refund your items but not shipping fees, or any holding fees billed to us by customs.

SHIPPING HARD-TO-SHIP ITEMS OUTSIDE CANADA

We reserve the right to cancel orders that are at high risk of not arriving intact.  Most common items are liquids such as saline.  Individual bags of saline are very difficult to ship safely in an affordable way.  Considering orders by the case.