Troubleshooting & Product Use Guides

Common product issues resolved

Articles

Pool Wet After Liner Use

The most common reason for water appearing between the pool and the liner is condensation—this is normal and expected, especially with warm water in a cooler room. While condensation is usually the cause, there’s a small chance the liner was damaged:

Saline Arrived Damp or Leaking

If your saline order appears damp, wet, or possibly leaking, we’re here to help. In most cases, moisture on the packaging is caused by condensation, not leakage—but we’ll work with you to verify and resolve the issue quickly. Please inspect your orde

How to Clean Feeding Tubes (Lactation Aid Use)

Our feeding tubes are sold as single-use sterile medical items. However, when used as part of a lactation aid—which is considered a clean (not sterile) procedure—many parents choose to clean and reuse them a few times. ⚠️ Important: We are not able t

My Saline Arrived Frozen — What Should I Do?

Freezing in transit is a known and common challenge with saline—especially during Canadian winters. We completely understand how disappointing this can be, and we want to help clarify what to expect and how to minimize the risk. While saline is packa

Are Colostrum Collecting Kits Sterile?

Colostrum Collecting Kits are not sterile when sold. While we cannot offer medical advice specific to you or your baby, we can share that many midwives have told us these types of items can be cleaned and sterilized using the same methods as bottles,

How Do I Use the Home Insemination Kit?

Thank you for your inquiry! Our Home Insemination Kits include a selection of items that are commonly ordered by customers who have been guided by a healthcare provider. While we are happy to provide access to these supplies, we are not medically tra

What Are the Differences Between ALMEDIC® Instrument Quality Grades?

We’re proud to carry ALMEDIC® surgical instruments, trusted by hospitals and clinics across Canada. To meet a range of clinical needs and budgets, Almedic offers three distinct quality lines of instruments. Here's what you need to know:. These are to