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Returns & Refunds

Return Policy

We want you to feel confident in your purchase. You may return most unopened items within 30 days of delivery, unless otherwise specified below. Items must be returned in original packaging and in resalable condition. Shipping fees are non-refundable

Return Instructions ~ for ONLINE orders

If you need to return an item, please follow the instructions below:. Birth Supplies Canada Inc.#110, 6330 – 12 Street SECalgary, AB T2H 2X2Canada. 🔖 Important: Be sure to include at least one of the following inside the return package:. This ensure

Exchanges

We do not offer traditional exchanges. If you would like to exchange an item for a different product, please follow the steps below:. Return the original item according to our Return Policy. Once received, we will refund the original purchase price (

Received a Faulty or Defective Item?

While we do our best to provide exceptional service, some factors like shipping and handling are outside our control, and unfortunately, issues like this can happen. If your item arrived damaged or faulty and you need a replacement of the same item,

Birth Pool Warranty

We stand behind the quality of the products we sell and aim to resolve any manufacturer defects quickly and fairly. Please review the information below before submitting a warranty claim. All manufacturer defects must be reported within the warranty

Medical Equipment Warranty

If you have received a faulty or defective medical device, please note that we are required to follow a strict reporting process in compliance with Health Canada regulations. To begin, please complete the following form:. 👉 Medical Device Warranty C